FAQs

Always Pilates is Auckland CBDs newest type of Reformer studio! We operate on an instructor free model by having android touch screens at every machine so that you can pick which class best suits your needs for your session from an extensive virtual library. This allows us to have extended hours where members can use the studio from 5am to 11pm everyday.

A standard class starts by you pre-booking your timeslot on our website or through our profile on the Mindbody app. Once your time is locked in, come to the studio at least 5 minutes before the start of your first session so you are ready to go when it starts. We have changing areas available. Go to your assigned bed, select your workout from the virtual library on the screen next to your machine, put on the Bluetooth headphones provided (or connect your own), and push play! Once done, reconnect all springs, spray and wipe down the bed and all equipment used to get it ready for the next person.

Our virtual library of reformer workouts has every type of class available. Feel confident that whatever level you are at we will many class options for you! Fundamental, beginner, intermediate, pre and post natal, as well as flexibility and mobility focused classes.

We have 2 membership options to choose from!

2 Sessions a week for $30 & Unlimited Sessions for $45 (this can also be paid monthly).

Both membership options receive the access key to the space so that you can book your sessions during our extended members schedule of 5am - 11pm every day of the week!

To make sure our system runs smoothly, we do everything in regards to memberships and bookings online. To sign up for your membership, just go to the ‘buy’ page and select which you would like to purchase. There are the membership options as well as single and concession passes, and Intro Offers on that page.

Then book your first session during Staffed Hours so that we can get you your access key fob, show you around the studio and answer any questions you have.

We have two different Intro Offers which are a cost effective way to try out our studio!

3 Sessions for $19 to be used over 2 weeks or Unlimited Sessions for $39 for 2 weeks!

We are also on ClassPass as a way for people to try it out. You can book your sessions during staffed hours only on these passes and through ClassPass.

Go to the Scheduler page shown at the top of our website. Select the correct schedule to book through, either Staffed Hours Reformer Bed or Member Reformer Bed. Remember that if you have an Intro Offer you will not be able to book under the Members calendar, you need to book your sessions during our Staffed Hours.

Choose a bed or be randomly assigned by clicking “Any Staff”, then your preferred date and time. After you hit ‘confirm’ you will be assigned a bed (if not chosen), please take note of this bed number as this is the one you need to use for your session.

Then select your preferred date and time for your session, and hit ‘confirm’! You will be emailed a confirmation of you booking.

Each machine has it’s own over the ear wireless headphones available for you to use. These are cleaned after each use and already connected to your screen for ease of use. If you would prefer your own Bluetooth headphones, you are more than welcome to use those. Please just make sure you arrive in time for your 1 hour session so you have enough time to connect your headphones.

Anything you’re comfortable in! But please make sure it is appropriate for the space and doing Pilates in. I would suggest athletic clothes you can move easily in which are not too flowy so we avoid the risk of them getting caught in the moving parts of the Reformer.

You do not. I personally prefer not wearing grippy socks, but I know other prefer to wear them. I would say though if your feet tend to get sweaty easily, it might be in your best interest to wear them as sweaty feet can get slippery on the machine.

We have a brand new shower with shampoo, conditioner, and body wash available. There are towels for you to use as well which we launder and are refreshed constantly. There are two toilets as well as a separate changing area to keep these spaces freed up for their purposes. At the back of the studio we have a getting ready area with a full length mirror and table to use to fix up your hair or makeup.

There is a sink with fresh water if you need to fill up your water bottle. As well as a vending machine to cover all of your snacks needs for before or after your session!

Like the name suggests Staffed Hours are the times when there is a staff member in the studio. The reason for these being specified is because this is what allows members to be able to access the space for reformer sessions at the extended hours of 5am - 11pm.

Not everyone that uses the space will be on a membership so to keep the space safe and secure those that have not signed a contract with us are only allowed and able to be admitted to the space when a staff member is on site and lets them in.

Yes, there is a very large Wilson Parking lot right across the street! Keep in mind, that this is a bit of a pricey option for parking. I would suggest checking on Parkable to see what other spaces are available near by at a cheaper rate. https://maps.parkable.com/

Yes, of course! Please just be aware of our cancellation policy.

If you are cancelling more than 6 hours before your booked time there is no cancellation fee.

If you are cancelling within 6 hours of your time slot, you will be charged $25.

We have no locked in contracts so you can cancel your membership anytime. There is only a 1 month minimum term.

When you cancel you can continue to use the studio until it comes to your next billing as this is when it will not renew and your membership will be cancelled. We cannot offer refunds on memberships that you meant to cancel but did not for that month. Please get in touch with us as soon as you know you want to cancel your membership and we will get that sorted for you.

Yes, you can! We offer the ability to pause your membership for a total of 4 weeks over the calendar year. Please just give us 2 weeks notice so that we can set up the pause for the amount of time you need it for.