Frequently Asked Questions
EVERYTHING YOU NEED TO KNOW
PRIVATE 1:1 SESSIONS
Studio
Frequently Asked Qs
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Always Pilates is Auckland CBDs newest type of Reformer studio!
Our studio started as an On Demand studio by having android touch screens at every reformer so that you can pick which class best suits your needs for your session from an extensive virtual library. This allows us to have extended hours where members can use the studio from 5am to 11pm everyday.
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Go to the Bookings page shown at the top of our website.
Those on Intro Offers will book through the 2 Weeks Unlimited Intro Offer timetable.
Single Session, 5x & 10x passes can book the extended timetable available in the Members On Demand Reformer timetable.
Choose a bed or be randomly assigned by clicking Any Staff, then your preferred date and time. After you hit Confirm you will be assigned a bed (if not chosen), please take note of this bed number as this is the one you need to use for your session.
Then select your preferred date and time for your session, and hit Confirm! You will be emailed a confirmation of you booking.
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Yes, there is a very large Wilson Parking lot right across the street! Keep in mind, that this is a bit of a pricey option for parking. We would suggest checking on Parkable to see what other spaces are available near by at a cheaper rate. https://maps.parkable.com/ There is the downtown carpark as well as the Britomart carpark available.
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For non-members, a temporary PIN access code will be sent out via email prior to the booking date/time. This will give you access through to the secured doors to enter in our studio for the duration of your booking.
For members, you will get your very own PIN code to access the studio, anytime from 5am-11pm.
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Your station includes a cubby to put your small personal belongings such as your phone, purse and shoes.
Once you’re done with your session, a cleaning caddy with spray and wipes is located at the back of the reformer for you to clean the equipment, ready for the next session.
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We have a shower, two toilets and a separate changing and getting ready area in the studio. There are towels and shower toiletries provided for you in case you forget to bring yours or you have a surprisingly sweaty session you need to wash off.
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Anything you’re comfortable in! But please make sure it is appropriate for the space and doing Pilates in. We would suggest athletic clothes you can move easily in which are not too flowy so we avoid the risk of them getting caught in the moving parts of the Reformer.
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Grip socks are not mandatory, but we would suggest you wear them as they will keep you safe and the studio hygienic. If your feet tend to get sweaty easily, it might be in your best interest to wear them as sweaty feet can get slippery on the machine.
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Yes, of course! Please just be aware of our cancellation policy.
If you are cancelling more than 6 hours before your booked time there is no cancellation fee.
If you are cancelling within 6 hours of your time slot, you will be charged $25.
On Demand
Frequently Asked Qs
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Your On Demand session starts by you pre-booking your timeslot on our website or through our profile on the Mindbody app. Once your time is locked in, come to the studio at least 5 minutes before the start of your first session so you are ready to go when it starts. We have changing areas available. Go to your assigned bed, select your workout from the virtual library on the screen next to your machine, put on the Bluetooth headphones provided (or connect your own), and push play! Once done, reconnect all springs, spray and wipe down the bed and all equipment used to get it ready for the next person.
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Our virtual library of reformer workouts has every type of class available. Feel confident that whatever level you are at we will many class options for you! Beginner, Level 1, and Level 2, pre and post natal, as well as flexibility and mobility focused classes.
With access to 1000s of different pre-recorded classes at your finger tips you can be sure to find the perfect class for you each time. Whether you want to focus on form and mobility, or you’re craving a full body burn, we have classes that work for every level.
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Each machine has it’s own over the ear wireless headphones available for you to use. These are cleaned after each use and already connected to your screen for ease of use. If you would prefer your own Bluetooth headphones, you are more than welcome to use those. Please just make sure you arrive in time for your 1 hour session so you have enough time to connect your headphones.
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In one word - Choice.
You have the ability to choose when you have your session in the day.
You get to choose what workout you have.
You decide the pace and length of your workout.
On Demand is the ultimate is autonomy over your fitness routine. One that finally fits around your life, not the other way around.
Private 1:1
Frequently Asked Qs
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Privates are booked on request. If you would like to book a private session with us please reach out and we will find a time that suits.
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Each private is 60 minutes. This gives us time to chat about your goals with starting private reformer sessions, any pains or concerns and go through a personalised class with the ability to stop and work through alignment so you’re growing your confidence and connection to your body throughout.
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Privates are good for anyone that is wanting to deepen their Pilates practice. From absolute beginners wanting to finally start moving on the reformer to those with years of experience. Private sessions are a way to get 1:1 attention and work on things individual to you and your goals.
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In one word - Support.
By having an in person instructor is there to help you through out the class.
Hands on adjustments help with perfecting your alignment in exercises making sure you get the most out of every one.
Verbal cues and visual explanations help you get into the flow of the movement more than depending on the video the whole time.
Having this support will grow your confidence on the reformer and in your skills and strength on it.
Membership
Frequently Asked Qs
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We have 2 membership options to choose from!
Both membership options receive the your own entry PIN code to the space so that you can book your sessions during our extended members schedule of 5am - 11pm every day of the week!
2x a week for $30
Unlimited Sessions for $45
Both can be bought monthly for a discounted rate. There is a 3 month minimum contract for all membership.
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To make sure our system runs smoothly, we do everything in regards to memberships and bookings online. To sign up for your membership, just go to the ‘Pricing’ page and select which you would like to purchase.
Then book your first session during Staffed Hours so that we can get you your entry PIN code, show you around the studio and answer any questions you have.
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Our Intro Offers are the best ways to try out our studio before you become a member!
This way you can try what it’s like to workout on your terms at Always. And to be confident we’re the right studio for you! Check out our Intro Offers page to grab your 2 weeks of Unlimited!
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We have a minimum 12 week contract when you sign up for a membership with us. This is to help you build your fitness routine so you can work towards your goals in a consistent and easy to maintain way.
There is a 2 week minimum period for cancellations. When you cancel you can continue to use the studio until it comes to your next billing as this is when it will not renew and your membership will be cancelled. We cannot offer refunds on memberships that you meant to cancel but did not for that month. Please get in touch with us as soon as you know you want to cancel your membership and we will get that sorted for you.
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Yes, you can! We offer the ability to pause your membership for a total of 4 weeks over the calendar year. Please just give us 2 weeks notice so that we can set up the pause for the amount of time you need it for.
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If you're on a membership other than Unlimited, and you're unable to use all your sessions in a week, we give you 7 extra days to use them. They "rollover" into the next week.
Rollover only applies while your membership is active and being charged on your standard autopayments, weekly or monthly.
Please note this is not a way to bank sessions to use during a pause. If you pause your membership, your account is fully paused and won't let you book any sessions until the pause ends.
Any credits on your account at that point don't carry through the pause. If the week they were earned in has already passed without them being used before the pause starts, they won’t be available.
If you want to keep using sessions, keep your membership active. If you need a break, pause it, and know that this resets your credits.
Contact
If you have any other questions, please feel free to message us either by email hello@alwayspilates.co.nz or message Jess at 022 689 7427.