FAQs

Always Pilates is Auckland CBDs newest type of Reformer studio! We operate on an instructor free model by having android touch screens at every machine so that you can pick which class best suits your needs for your session from an extensive virtual library. This allows us to have extended hours where members can use the studio from 5am to 11pm everyday.

A standard class starts by you pre-booking your timeslot on the website or through the Mindbody app. Once your time is locked in, come to the studio at least 5 minutes before the start of your session so you are ready to go when it starts. We have changing areas available. Go to your assigned bed, select your workout from the virtual library on the screen next to your machine, put on the bluetooth headphones provided (or connect your own), and push play! Once done, reconnect all springs, spray and wipe down the bed and all equipment used to get it ready for the next person.

Our virtual library of reformer workouts has every type of class available. Feel confident that whatever level you are at we will many class options for you! Beginner, intermediate, pre and post natal, as well as flexibility and mobility focused classes.

We have one membership option to keep it as simple as possible. For $45 per week you get unlimited Pilates classes, personal key fob to access the studio during the extended hours of 5am-11pm.

We do have an option to pay for a whole year of the membership upfront, which saves almost $200 a year, and gets you the same benefits as the weekly.

To make sure our system runs smoothly, we do everything in regards to memberships and bookings online. To sign up for your membership, just go to the ‘buy’ page and select which you would like to purchase. There are the membership options as well as single and concession passes.

Then book your first session during staffed hours so that we can get you your access key fob, show you around the studio and answer any questions you have.

We have the option for Single Class passes, 5x and 10x Concession passes. These are a great way to try out the studio to make sure you like it before committing to a membership. We are also on ClassPass as a way for people to try it out. You can have your sessions during staffed hours only on these passes and through ClassPass.

Go to our scheduler, which you can find either on the home page or on the Scheduler page shown at the top of the website. Once there, just select your preferred date and time, push ‘book an appointment’. A new page will open which will be where you confirm your reformer session and see which bed number you’re on. Click ‘confirm’ and you’re good to go!

Each machine has it’s own over the ear wireless headphones available for you to use. These are cleaned after each use and already connected to your screen for ease of use. If you would prefer your own bluetooth headphones, you are more than welcome to use those. Please just make sure you arrive in time for your 1 hour session so you have enough time to connect your headphones.

Really anything you’re comfortable in! But please make sure it is appropriate for the space and doing Pilates in. I would suggest athletic clothes you can move easily in.

You do not. I personally prefer not wearing grippy socks, but I know other prefer to wear them. I would say though if your feet tend to get sweaty easily, it might be in your best interest to wear them as sweaty feet can get slippery on the machine.

We have a brand new shower with shampoo, conditioner, and body wash available. There are towels are you to use as well which we launder and refreshed constantly. There are two toilets as well as a separate changing area to keep these spaces freed up for their purposes. At the back of the studio we have a gorgeous getting ready area with a full length mirror and table to use to fix up your hair or makeup.

There is a kitchen area so if you are coming in before work, you can put your lunch in the fridge if you prefer to keep it cold. As well as a sink with glasses in case you forget your water bottle.

Like the name suggests Staffed Hours are the times when there is a staff member in the studio. The reason for these being specified is because this is what allows members to be able to access the space for reformer sessions at the extended hours of 5am - 11pm. Not everyone that uses the space will be on a membership so to keep the space safe and secure those that have not signed a contract with us are only allowed and able to be admitted to the space when a staff member is on site and lets them in.

Yes, there is a very large Wilson Parking lot right across the street! Keep in mind, that this is a bit of a pricey option for parking. I would suggest checking on Parkable to see what other spaces are available near by at a cheaper rate. https://maps.parkable.com/

Yes, of course! Please just be aware of our cancellation policy.

If you are cancelling more than 6 hours before your booked time there is no cancellation fee.

If you are cancelling within 6 hours of your time slot, you will be charged $25.

We have no locked in contracts so you can cancel your membership anytime. When you cancel you can continue to use the studio until it comes to your next billing as this is when it will not renew and your membership will be cancelled. We cannot offer refunds on memberships that you meant to cancel but did not for that month. Please get in touch with us as soon as you know you want to cancel your membership and we will get that sorted for you.

Yes, you can! We offer the ability to pause your membership for a total of 4 weeks over the calendar year. Please just give us 2 weeks notice so that we can set up the pause for the amount of time you need it for.